Terms & Conditions

Block Wholesale Terms and Conditions

These are the terms and conditions (the “Terms”) on which we, Block, whose registered office is at The Forge, Newport, St Germans, Cornwall PL12 5NX, United Kingdom (“We”, “Us” and “Our”) supply any of our products to you, in your capacity as a retailer, whether you operate your business via a physical retail shop or e-commerce website. These Terms will apply to any contract between Us for the sale of products to you and replace and supersede any previous terms and conditions. We reserve the right to revise these Terms from time to time. Every time you wish to order Our products, please check these Terms to ensure you understand the terms and conditions which will apply at that time.

Minimum Order Quantities

We operate the following minimum order values: UK: £100 minimum order value Europe (EU): €300 minimum order value Rest of World: $500 minimum order value Pack sizes per colour, per size applies across all products, and are shown on the relevant price list and on our trade website. Packs sizes can not be split.

Availability All orders are subject to availability. Do contact us or your agent prior to placing an order and we can advise you on stock levels.

Pricing

The trade price list and trade website detail all our products available for wholesale. The price is listed per unit, not per pack size. These prices do not include VAT. We reserve the right to adjust these prices from time to time, but price changes will not affect any order(s) that we have confirmed with you. All retailers must stick to our Recommended Retail Prices as stated on the price list and trade website.

Ordering

Please log on to the trade website using your password and login details. If you do not yet have an account, or have forgotten your password details, please emails us at sales@blockdesign.co.uk If for any reason you are unable to use the trade website, please email us or your agent a purchase order detailing the required items, listing SKU code and title and the number of units you require. On all orders please include delivery address, invoice address and any other special requirements, like delivery dates and warehouse requirements.

Shipping charges

UK Mainland: £10, free on orders over £300 Europe (EU countries): €40, free on orders over €1000 USA: $30, free on orders over $500 Rest of World: shipping charged at cost Damages & Discrepancies On receiving your order please alert us immediately to any damages or discrepancies, and within a maximum of 5 working days following receipt of your order. All items are checked for quality and faults prior to dispatch but there remains a possibility of receiving a faulty product. Please alert us within 5 working days of receipt of the goods, and return the product to us. We can then issue a replacement if available or a credit note. When returning a product, please ensure that it is in a securely wrapped parcel with suitable packaging to ensure that the product does not get damaged in transit whilst being returned.

Invoicing & Payment

UK-customers only: if you are a new customer to Block then we ask that you pay your first invoice proforma. For repeat orders, if you meet our credit profile we can offer you 30 days’ payment terms from the dispatch date. We reserve the right to add a rate of interest to invoices that fail to be paid within the 30-day period. Customers outside of the UK: all orders are on a prepayment basis only. Our preferred method of payment is by BACS. However, we can also accept credit cards and PayPal.

3rd Party Websites and Marketplaces

We do not allow retailers to advertise and sell Block products on any 3rd Party websites or widely available marketplaces including but not limited to eBay / Amazon / Notonthehighstreet / Etsy etc. Wholesale customers may only sell Block products through their own websites, physical retail stores, galleries, trade or craft fairs, unless otherwise approved in writing by Block.

How to contact us

If you have any questions, wish to place an order or have a complaint, please contact us by telephone at +44 (0)1503 230003 or by emailing us at sales@blockdesign.co.uk

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